Privacy Policy

1. Information We Collect

Personal Information

We may collect personal details such as your name, email address, phone number, payment information, and other data to process transactions, provide customer support, and personalise your experience on Frameflo.

Device and Usage Data

We automatically gather data on how you interact with our platform, including your IP address, device type, operating system, browser type, and navigation behaviour.

Cookies and Tracking Technologies

Frameflo uses cookies and similar tracking technologies to improve your experience, remember preferences, measure performance, and analyse website traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to enhance your experience and improve our services:

• Service Delivery: To provide personalised responses, support, project communication, and platform functionality.

• Improvement & Development: To analyse usage and improve Frameflo’s tools, features, and performance.

• Customer Support: To assist with inquiries and resolve issues.

• Security: To detect, prevent, and respond to security incidents, fraud risks, or unauthorised access.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share data under the following circumstances:

• Service Providers: Trusted vendors who help with payment processing, hosting, analytics, or customer support.

• Legal Compliance: When required to comply with legal obligations, protect our rights, or respond to legal requests.

• Business Transfers: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that process.

4. Data Storage & Security

We implement industry-standard security measures to protect your information from unauthorised access, alteration, or loss. While we strive to secure your data, no method of storage or transmission is 100% guaranteed.

5. Your Rights & Choices

Depending on your location, you may have rights regarding your personal data:

• Access or request a copy of your data

• Request corrections or updates

• Request deletion of your information

• Opt-out of marketing communications

• Control or disable cookies through your browser

To exercise these rights, contact us directly through our support channels.

6. Third-Party Links

Frameflo may contain links to external websites or services not operated by us. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

7. Updates to This Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted with a new “Updated Date.”